Terms and Conditions

Terms and Conditions | Cancellation policy

Dear customer,

 

You will find below information regarding our Terms and Conditions as well as Cancellation policy.

Don’t hesitate to read our FAQ section where you will find detailed information about your stay.

 

Feel free to reach out to us if needed.

Terms and conditions

Means of payment

We accept cash, bank cards (including AMEX), and holiday vouchers. We regret that we no longer accept payment by check.

Rates

Room rates may be increased on special occasions (Festival of Lights, various fairs and events).

Specific reservation

We cannot guarantee the room number. Only the category is guaranteed.

Non-smoking

As the hotel is entirely “non-smoking”, anyone not respecting this instruction will have to pay a minimum of €80 for dry cleaning.

Disabled access

Unfortunately, for architectural reasons, no PMR rooms are available.

Cancellation Policy

Cancellation conditions

They differ depending on the rate booked and the booking channel. Refer to the booking confirmation. For a cancellation during the stay, the cancellation conditions remain the same.

Cancellation fees

They will be debited from the credit card number left as a guarantee, via a “distance selling” system. In the case of a company guarantee, the amount will be invoiced to the address mentioned in the reservation letter. In the case of a deposit payment, these will not be refundable under any circumstances.

CONTACT

Get In Touch

by phone 04 78 28 00 95

or by email info@hoteldeparis-lyon.com

WANT TO KNOW MORE

Read our FAQ section